Frequently Asked Questions
Find quick answers about sizing, browsing Zenkavio's collections, delivery timelines, and getting help with your order.
Choosing the Right Piece
How do I find a dress for a specific occasion?
Zenkavio organises its catalogue into purpose-built collections. Browse Evening Gowns for black-tie events, galas, and weddings; Tailored Sets for polished two-piece outfits suited to creative offices and brunches; and Day Dresses for daytime occasions. Each collection page lists every available style so you can compare silhouettes, embellishments, and colourways side by side.
What sizes does Zenkavio carry?
Most styles are offered in XS through 3XL. The size selector on each product page shows exactly which sizes are currently available for that piece, so you can confirm your option before adding to cart.
How do I choose the right size for a formal gown?
Fit varies by design. Some pieces are described as true to size, while others recommend sizing up if you fall between measurements. Always review the fit notes and measurement details on the specific product page before ordering. Manual measurements may vary by approximately 0.4–1.2 inches depending on the garment.
Can I see fabric and construction details before ordering?
Yes. Each product listing includes the fabric type, fit description, design details (neckline, closures, embellishments), and styling suggestions. Because these specifics differ between pieces, please refer to the individual product page for the most accurate information about the item you are considering.
What colour options are available?
Most styles come in multiple colourways such as Black, Burgundy, Sage Green, Dusty Rose, and Champagne. The colour selector on each product page shows all currently available options for that specific piece.
Ordering & Delivery
Where does Zenkavio ship?
Zenkavio serves customers in the United States and Europe.
How long does it take to receive my order?
Orders are prepared and dispatched within 1–3 business days. Once shipped, delivery typically takes an additional 7–12 business days. If you are purchasing for a specific event date, please factor in both the processing window and the transit estimate when placing your order.
After Your Purchase
What should I do if my order arrives damaged or is not what I expected?
Contact Zenkavio support as soon as possible with your order number, a description of the issue, and photographs of the item if it arrived damaged or incorrect. The team will review your case and advise on the next steps.
How do I reach customer support?
Email catherall@zenkavio.shop. When contacting support about an order, include your order number and the email address used at checkout so the team can locate your purchase quickly. Please do not send card details, passwords, or other sensitive information via email.