Privacy Policy
Zenkavio is an online store operated by ABSOLUTE LTD, a company registered in Plymouth, England. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit zenkavio.shop, place an order, or contact our team. We serve customers primarily in the United States and Europe, so this policy reflects a cross-border retail operation built on the Shopify platform.
Information We Collect
We gather personal data through three main channels.
What you provide directly. When you place an order, create an account, subscribe to our newsletter, submit a return request, or write to our support team, you may share your name, email address, phone number, billing address, shipping address, and any details included in your messages or order notes.
Transaction records. When you check out, we receive information about the items purchased, order amounts, payment status, shipping details, and transaction identifiers. Payment card numbers, security codes, and full payment credentials are handled by our payment processor and are not stored on our servers.
What is collected automatically. Like most online stores, we and our platform provider may log your IP address, device and browser type, referring pages, the pages you view, search queries within the store, cart interactions, and checkout behaviour. This information helps us understand how the site performs and where customers encounter difficulties.
Why We Use Your Information
We process personal data for purposes that fall into two categories:
Operational necessity. This includes fulfilling and shipping your order, processing payments, managing returns and refunds, providing customer support, maintaining the security of the store and your account, preventing fraud, and complying with applicable legal obligations.
Optional purposes. If you have consented, we may use your email address to send marketing communications about new products, promotions, or store updates. We may also use aggregated or anonymised browsing data to analyse site performance and improve the shopping experience. You can withdraw marketing consent at any time (see Your Choices and Rights below).
Who We Share Information With
We do not sell your personal information. We share it only with the parties needed to run the store, and each party processes data under its own privacy obligations.
Shopify. Our storefront is built and hosted on the Shopify platform. Shopify provides the underlying commerce infrastructure, including checkout processing, order management, and hosting. Shopify processes certain consumer data in accordance with its own policies, which you can read at the Shopify Consumer Privacy Policy.
Payment and shipping partners. To complete a transaction or deliver your order, we rely on payment processors and logistics carriers. These partners receive only the information necessary to perform their specific role and are expected to handle it in line with their own privacy terms.
Legal and safety disclosures. We may disclose information if required by law, in response to a valid legal process, or to protect the rights, property, or safety of ABSOLUTE LTD, our customers, or the public. In the event of a business reorganisation or transfer, customer data may be included as part of the assets transferred.
Cookies and Tracking Technologies
We use cookies and similar technologies to keep the store functional, remember your preferences, understand how visitors navigate the site, and—where enabled and consented to—support marketing.
Cookies generally fall into these categories:
- Essential: required for core functions such as maintaining your session, remembering cart contents, and completing checkout.
- Preference: help the store remember choices like language or currency.
- Analytics: provide aggregate data about site usage so we can identify and fix problems.
- Marketing: used to measure the effectiveness of campaigns, only when you have opted in.
Not every category is necessarily active on this store. You can manage non-essential cookies through the cookie banner or privacy-preference controls presented when you first visit, or through your browser settings. Please note that disabling essential cookies may prevent you from adding items to your cart, logging in, or completing a purchase.
For general information about how Shopify uses cookies, see the Shopify Cookie Policy. That page describes Shopify's own cookie practices and does not replace disclosure of any additional apps or tracking tools installed on this specific store.
How We Protect and Retain Your Data
We take reasonable technical, administrative, and organisational measures to safeguard personal information, limit access to authorised personnel, and require our service providers to handle data responsibly. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute protection against unauthorised access.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, maintain accurate business records, resolve disputes, and meet applicable legal or regulatory requirements. Specific retention periods vary by data type and are determined by operational and legal need rather than a single fixed timeline.
Your Choices and Rights
Depending on your location, applicable law may grant you rights to access, correct, delete, or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw previously given consent. We encourage you to contact us to understand which rights apply to you.
You can also:
- Unsubscribe from marketing emails by clicking the unsubscribe link in any message we send, or by writing to us at the address below.
- Adjust your cookie and privacy preferences through the on-site banner or controls.
When you submit a privacy request, we may ask you to verify your identity so that we do not disclose information to the wrong person.
International Processing
Because ABSOLUTE LTD is based in the United Kingdom and serves customers in the United States and Europe, your personal information may be processed, stored, or accessed outside your home country. We rely on the safeguards built into our platform and service-provider relationships to handle such transfers responsibly.
Children's Information
Zenkavio is not directed at children, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements. The version published on this page is always the current one.
Contact Us
If you have questions about this policy, wish to exercise a privacy right, or need to reach our team for any other reason, you can write to us at catherall@zenkavio.shop or by post at ABSOLUTE LTD, 175 Pike Road, Plymouth, PL3 6HJ, United Kingdom.