Terms of Service
Welcome to Zenkavio. These Terms of Service explain the rules that apply when you browse our website at zenkavio.shop, place an order, or interact with the store in any way. Zenkavio is operated by ABSOLUTE LTD, a company registered in England at 175 Pike Road, Plymouth, PL3 6HJ, United Kingdom. Our online shop is powered by Shopify, which provides the underlying platform technology; ABSOLUTE LTD remains the seller and your contractual counterparty for all purchases.
By using this website or submitting an order, you agree to these Terms and to the policies referenced throughout this page. If you do not agree, please do not use the site or place orders.
What You Can Expect From Us
We make reasonable efforts to ensure that product titles, descriptions, images, colours, and specifications shown on Zenkavio are accurate. However, screen calibration, lighting during photography, and device differences can affect how a product appears. The product page on our site is the authoritative source for the information we provide about each item.
Product availability depends on actual stock. Items may sell out, be discontinued, or have limited quantities without prior notice. We do not guarantee that any specific product will remain available or be restocked.
Pricing and Currency
Prices displayed on Zenkavio are shown in the currency indicated at checkout. Applicable taxes, duties, and shipping costs are calculated and presented during the checkout process. We may update prices at any time; the price you see at the point of completing your order is the price that applies.
If a product is listed at an obviously incorrect price due to a typographical or system error, we will contact you before fulfilling the order and you may choose to confirm or cancel. We do not reserve a blanket right to cancel paid orders without notice.
Placing and Managing Orders
When you submit an order through our checkout, you are requesting to purchase the selected items. An order is considered accepted when we confirm it and proceed with fulfilment. If we are unable to accept your order—for example due to stock unavailability, payment authorisation failure, an address that cannot be delivered to, or a suspected error in the listing—we will notify you and, where applicable, arrange a refund.
You agree to provide accurate and current information during checkout, including your name, shipping address, billing details, and contact email. Please review your order carefully before confirming.
Payment
Payment is processed through the checkout system at the time you place your order. By completing a purchase, you authorise the applicable payment method to be charged for the order total shown at checkout. We do not store full card numbers or security codes on our own servers; payment handling is managed through the secure checkout infrastructure provided by our platform.
Shipping and Delivery
Once your order is accepted, we process and dispatch it according to the shipping options shown at checkout. Delivery times and costs depend on your location, the items ordered, and the carrier selected. For details on shipping zones, estimated timelines, and how to track your parcel, please refer to our Shipping & Delivery policy available on this website.
Returns, Refunds, and Exchanges
Our returns process is governed by the Returns, Refunds & Exchanges policy published on this website. That policy sets out the conditions, timeframes, and steps for requesting a return or exchange. Nothing in these Terms overrides or limits any statutory rights you may have as a consumer under applicable law in your country of residence.
Using Our Website Responsibly
You agree not to use Zenkavio for any unlawful purpose or in a way that damages the site, interferes with other customers' use, or infringes intellectual property rights. This includes, without limitation:
- Attempting to gain unauthorised access to any part of the site or its underlying systems.
- Transmitting malicious code or attempting to disrupt site functionality.
- Scraping, copying, or redistributing product data or site content without permission.
- Impersonating another person or providing false information to complete a transaction.
These rules do not restrict your right to leave genuine product reviews, make lawful complaints, or exercise consumer rights that cannot be waived by contract.
Content and Intellectual Property
The Zenkavio brand name, logo, original site design, and written content are owned by ABSOLUTE LTD and are protected by applicable intellectual property laws. You may not reproduce, distribute, or commercially exploit this content without our prior written permission. Third-party product brands, images supplied by manufacturers, and platform elements remain the property of their respective owners.
Third-Party Services and Links
Our site may incorporate third-party tools for payments, shipping, analytics, or embedded content. These services operate under their own terms and privacy policies. We are not responsible for the content or practices of external websites linked from Zenkavio.
Privacy
How we collect, use, and protect your personal information is described in our Privacy Policy, available on this website. By placing an order or using the site, you acknowledge that your data will be handled as described there.
Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, or legal requirements. The version published on this page is always the current one. Changes do not apply retroactively to orders already placed and confirmed under a previous version.
Questions or Concerns
If you have any questions about these Terms, your order, or how to exercise your rights, please contact us at catherall@zenkavio.shop or write to ABSOLUTE LTD, 175 Pike Road, Plymouth, PL3 6HJ, United Kingdom.